Refund Policy

Last updated: July 1, 2026

At Solera, we want you to feel confident with every order. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

If you're not satisfied with your purchase for any reason, simply contact our support team within 30 days of delivery, and we'll work with you to find the best solution.

Eligibility

To be eligible for a refund:

• Your request must be submitted within 30 days after delivery.

• Your order must have been purchased directly from our official website.

• You must provide your order number or the email address used during checkout.

Depending on the situation, we may ask for photos or additional information to better understand the issue.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

We will gladly send a replacement or issue a full refund at no additional cost.

Lost Packages

If your package is confirmed lost during transit, we will replace your order or issue a full refund.

Please note that shipping carriers may require additional time before a package is officially declared lost.

Order Changes & Cancellations

We process orders quickly to ensure fast shipping.

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered fulfillment or has already shipped, we may no longer be able to cancel or change it.

Refund Processing

Once your refund has been approved:

• Refunds are issued to your original payment method.

• Please allow 7–12 business days for the funds to appear, depending on your bank or payment provider.

Shipping Costs

Original shipping charges (if any) are generally non-refundable unless the refund is due to our mistake or a defective product.

Contact Us

If you have any questions regarding your order or would like to request a refund, please contact us.

Email: support@lovesolera.com

Our support team will respond as quickly as possible and do everything we can to make things right.